How to Complete Verification (KYC)

Complete KYC to unlock promos and offers

At SX Bet, we want to ensure our awesome promos are enjoyed by real people, not robots. That's where the Know Your Customer (KYC) check comes in. This check helps us verify that players are who they claim to be, ensuring a safe and fair environment for everyone.

All identification documents must be submitted through our online platform, which uses the Jumio identity software. We do not accept emailed copies of your identity documents for verification.

What is KYC?

KYC (Know Your Customer) is standard practice in the betting industry, helping prevent fraud, money laundering, and other illegal activities by confirming the legitimacy of a user's identity.

How to complete KYC (enhanced verification) on SX Bet

1. Login to SX Bet and go to the verification page
   

2. Complete the Jumio verification process. There are two steps to completing the identity check:

• Take a photo of the ID you are submitting (driver's license, passport, etc.)

• Taking a selfie

Identity check troubleshooting

Why did my identity check fail?

Although uncommon, an identity check can fail once you complete the process and submit your information. Some of the reasons a submission can fail are:

• An expired ID

• A damaged ID (cracks or rips)

• Dark or blurry photos

• Photos with too much glare

• Mismatched addresses (if you've moved since your ID was generated, for instance)

Please note: if you're unsuccessful in your first attempt at the identity check, don't worry. You have four attempts at the process.

Here are a few important tips:

• If you’re submitting your driver's license, take a photo of both the front and the back of your ID in a well-lit area, free of any glare

• Make sure that your ID is in focus and fully visible for the photo

• When taking your selfie, remain still until your photo is captured and displayed on the screen There is a slight lag between the camera reading your face and capturing your image. If you move, the photo will come out blurry

• If you’re using the mobile option, please note that on iOS only the Safari browser is supported. If you’re using Android, most browsers (Chrome, Firefox, Brave) will work

• If your photos are routinely coming out blurry, please try using a different device (a different mobile, laptop, or desktop, may have a better camera)

• Make sure the ID you are using is valid and has not expired

Reminder: For your own safety, please do not send personal information to us unless asked to do so. We will never ask you to send personal information to any other email address.

Enhanced Verification is unavailable in the following regions:

Afghanistan, Aland Islands, Algeria, American Samoa, Angola, Antarctica, Azerbaijan, Bahrain, Bangladesh, Bonaire Sint Eustatius and Saba, Bouvet Island, Brazil, British Indian Ocean Territory, Burkina, Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, Christmas Island, Cocos Keeling Islands, Comoros, Congo, Congo The Democratic Republic of, Cook Islands, Cote d'Ivoire, Curacao, Djibouti, Dominica, Dominican Republic, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands Malvinas, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana,Greenland, Guadeloupe, Guatemala, Guinea,Guinea Bissau, Haiti, Heard Island and McDonald Islands, Holy See Vatican City State, India,I ndonesia, Kenya, Korea (North), Kuwait, Malawi, Malaysia, Mali,Martinique, Mayotte, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands,New Caledonia, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Pakistan, Philippines, Pitcairn, Reunion, Romania, Russian Federation, Rwanda,Saint Barthelemy, Saint Helena Ascension and Tristan da Cunha, Saint Pierre and Miquelon, Senegal, Sierra Leone, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Sri Lanka, Sudan, Svalbard and JanMayen, Sweden, Syrian Arab Republic, Tanzania, Thailand, Timor Leste, Togo, Tokelau, Turkey, Tuvalu, Uganda, United States, United States Minor Outlying Islands, Uzbekistan, Venezuela, Bolivarian Republic of Vietnam, Wallis and Futuna, Western Sahara, Zambia, Zimbabwe.

*Regions where enhanced verification is unavailable does not necessarily mean that betting is unavailable in that region. Please see the full terms and conditions for the list of countries where betting is enabled.

SX reserves the right to change and updated terms and conditions.